The BK Café Concept. Burger King this month became the latest brand to bet on coffee, launching a compelling $5 monthly subscription offer for freshly brewed coffee every single day in response to declining footfall in the quick-service restaurant industry. Coffee subscription plans are relatively new in the loyalty industry and compared to the $25 offer we recently reviewed from Cumberland Farms, the BK® Café monthly fee is a great value that will undoubtedly appeal to more cost-conscious customers who can avail of an entire month of freshly-brewed caffeine “for the price of a large cappuccino from Starbucks.”
The programme itself is essentially a loss leader designed to drive footfall and digital downloads. Its incredible offer is available exclusively through the company’s app, the latest sign that the brand believes in the power of digital to drive its business performance by creating unprecedented opportunities to up-sell its core products to hungry customers once they arrive in the store. In this article, we review the latest digital concepts that are proving so successful for the world’s second-largest fast food/hamburger brand.
The Burger King App – digitally driving customers in store
The BK® Café Concept
Burger King has invested heavily in the lucrative and growing coffee market since 2014 when it moved to Canada and acquired Tim Horton’s for $11.4 billion, creating the world’s third largest quick-service restaurant company – “Restaurant Brands International” which continues to operate the two iconic and independent brands.
Described as “America’s most beloved beverage”, coffee consumption shows no sign of slowing down, with 63% of Americans drinking it daily, however price hikes in recent years by leading retailers such as Starbucks are creating market opportunities to leverage pricing in order to offer more affordable refreshments to customers in the USA, in the same way, we’ve seen in other markets such as China.
Available exclusively in the United States (for now), the BK® Café $5 monthly subscription offer launched on March 15th and entitles customers to one small cup of brewed hot coffee daily, and explicitly excludes “speciality, iced, frappé and other coffee beverages”.
It’s a high-impact headline, clearly focused on cost-conscious consumers, despite more impressive market growth and the “surprising trend” for increased consumption of gourmet coffee.
An Affordable and Zero-Calorie Reason to Visit Burger King Each Day
“Cheeky” Campaign Wins Customers
While the $5 subscription campaign is a great example of Burger King’s strategy of simplifying its business image, more than a year of complex planning was needed for its previous digital concept dubbed the “The Whopper Detour”. The campaign concept was provocative and risky, offering 1-cent whopper burgers to customers who ordered on the newly launched Burger King app within 600 feet of a McDonald’s restaurant, and collected their burgers in Burger King itself.
Using geo-fencing technology, Burger King ran the promotion for just one week in December 2018, yet announced a surge of over 4 million digital downloads in their most recent quarterly figures, with “about 1 million of those coming in the 36 hours after Whopper Detour launched”.
While not completely surprising given the growth of gamification techniques, the “Whopper Detour” was nevertheless a stunt concept that was just “weird enough to work“.
https://www.facebook.com/burgerking/videos/211801803064778/
Watch the “Whopper Detour” Promotional Video
Who’s Winning the QSR War?
Five years ago, it was revealed that the average McDonald’s made twice as much revenue as each Burger King location, the result of numerous factors including the powerful McDonald’s breakfast menu, its iconic “happy meal”, operational efficiencies and higher advertising spend. However recent investor reviews have claimed that the balance of power has shifted considerably in the ongoing war between the two burger superpowers. Two of the reasons mentioned include Burger King’s parent company “trimming business fat and simplifying its public image”, quoting impressive results as “operating margins grew from 24 per cent in Q2 2011 to 36 per cent by Q4 2018.”
The battle is far from over, however, as Burger King has only recently announced plans to improve its in-store experience, implementing ideas that competitors began launching several years ago. At least in terms of its marketing efforts, the brand is seen to be “propelling forward thanks to stellar digital campaigns”, with the most recent analysis of restaurant chains worldwide showing significant improvements in Burger King’s global brand value.
So whether your brand is more suitable to a subscription campaign like this new BK® Café concept or more daring stunts like their digital challenge to competitors, we are clearly advocates of the power of digital channels to drive customer loyalty and clear commercial returns.
About Us:
Liquid Barcodes is a leading global loyalty and digital marketing technology company specialising in the convenience store and food service industries. Our proprietary cloud-based technology platform allows retailers to create and manage their digital marketing campaigns with a proprietary process we call the “customer connection cycle’ to engage, promote and reward customers’ activities in real-time across digital and media channels.
How we do it:
We have developed the most advanced loyalty and digital marketing technology platform specifically for convenience stores and food service retailers globally.
Retailers use our self-service dashboard to create and manage loyalty driven marketing campaigns that increase purchases with their existing customers, as well as effectively target and acquire new customers through partners or paid media channels.
One core component of live loyalty is gamification. We have gamified branding, loyalty and promotions. We believe this approach is essential in order to get customers’ attention and ultimately truly engage them with repeatable actions thereby winning their loyalty.
Check out some of our exciting/proven results here:
About Me:
Chief Content Officer, Liquid Barcodes and Independent Loyalty Consultant.
With over twenty-five years marketing experience, I specialise in loyalty marketing consulting, managing consumer loyalty propositions, strategy and operations. In addition to working with Liquid Barcodes, my clients have included Telefonica O2, Three Mobile, Electric Ireland, Allied Irish Bank and The Entertainer, as well as Avios – the global points currency for some of the world’s top airlines. I am also a judge for the Loyalty Magazine Awards.
