Is it possible to get information about a member after their account has been deleted?

No. Once a member is deleted, their profile can no longer be viewed in the Dashboard, and it can't be restored.

A member can be deleted when they delete their profile in the app, when someone deletes them in the Dashboard, when they haven't been active for the period set for your program, or when they don't accept the latest terms (master consent).

What is deleted

The member's profile and personal details, points balance, coupons, game and survey history, and other content attached to their account.

What is kept, and why

• Phone number and email, in coded form. These are stored in a form that can't be read or turned back into the original details. They are used only to stop the same person signing up again to receive new-member offers.
• Shop purchase records. Records of in-app shop purchases are kept so that a purchase can still be refunded. They don't show the member's personal details.

Refunds

A purchase made by a deleted member can still be refunded. See Can I refund a purchase made by a member who has been deleted?