k kiosk is a leading convenience retail brand in Switzerland with more than 800 stores. Part of the Valora Group, the k-kiosk loyalty app integrates digital stamps, points, and social sharing features to reward customers and encourage frequent visits.

The Challenge

k kiosk wanted to increase retention and engagement while replacing paper-based promotions with a fully digital loyalty experience that encouraged sharing and community interaction.

• Increase customer frequency and spend
• Reward loyalty with meaningful and fun incentives
• Simplify access to exclusive product offers, including regulated categories such as tobacco
• Provide personalized engagement across all stores
• Modernize the customer journey with mobile convenience

The Solution

Liquid Barcodes delivered a loyalty app combining digital stamps, points, games, and social features, enabling customers to earn and redeem rewards while interacting with friends.

Key Features Include:

• Digital stamp cards and point accumulation
• Sign-up and birthday rewards
• Social sharing and referral features
• Interactive games to boost engagement

About k kiosk

k kiosk is the market leader in the kiosk business in Switzerland, mainly supplying tobacco, lottery products, snacks and press. A growing share of food, fresh products and drinks plus a varied digital services offering.

k kiosk began in 1934 with the founding of Kiosk AG. It was acquired in the 1990s together with Schmidt-Agence by Merkur AG, which is now known as Valora Group. In 2004, the kiosks were re-designed under the k kiosk brand. The k kiosk sales outlets at the SBB locations are currently being fully modernised with a new shopping concept with a still larger food component. The first service station shops with the k kiosk brand were opened in Germany in 2021.

Learn more at k kiosk website.